Senior Service Advisor — Customer Experience Leader

Vertu Motors plc; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A prominent motor retailer in Greater London is seeking a Senior Service Advisor to join their team. The role focuses on delivering outstanding customer service while managing customer expectations and ensuring satisfaction throughout the service process. Ideal candidates should have experience in a similar role and possess strong communication skills. The position offers a competitive salary, excellent benefits, and no weekend working, promoting a better work-life balance.

Benefits

25 days holiday plus bank holidays

Online rewards platform with discounts

Preferential rates on vehicle servicing

Colleague car purchase scheme

Company pension & share incentive scheme

Enhanced maternity & paternity leave

Ongoing training and development

Qualifications

• Experience within the role is essential.
• Strong interpersonal and communication skills are required.
• Confidence in working in a fast-paced environment is necessary.
• Passion for building positive relationships with customers.

Responsibilities

• Be the vital link between customers and the workshop team.
• Manage customer expectations and keep them updated.
• Ensure customers leave fully satisfied with the work.
• Identify and offer additional services to customers.

Skills

Strong interpersonal and communication skills

Experience within the role

Confidence in fast-paced environments

Passion for customer relationships

Job description

A prominent motor retailer in Greater London is seeking a Senior Service Advisor to join their team. The role focuses on delivering outstanding customer service while managing customer expectations and ensuring satisfaction throughout the service process. Ideal candidates should have experience in a similar role and possess strong communication skills. The position offers a competitive salary, excellent benefits, and no weekend working, promoting a better work-life balance.