Auto Service Advisor – Customer Excellence & MOTs

Mesh-AI Limited; Brighton; On-site; GBP 32,000 - GBP 38,000; Full time

Job summary

A leading automotive retailer in Brighton is seeking a Service Advisor to join their Aftersales Team. This role involves booking services, advising customers on warranty covers, and maintaining accurate customer records. The ideal candidate will have exceptional communication skills, experience in a similar role, and a passion for customer service. Competitive salary structure with OTE up to £38,000 and strong opportunities for career progression are offered.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to Techscheme for technology purchases

Eyecare vouchers

Smart Health – 24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Flexible life assurance options

Qualifications

• Experience working in a similar automotive role.
• Passion for delivering a first-class customer experience.
• Ability to manage high volumes of customers and calls.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Liaising with the Aftersales department to organize appointments.
• Maintaining accurate customer records and updating systems.

Skills

Exceptional communication skills

Customer service experience

Team player

Ability to explain technical information clearly

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Brighton is seeking a Service Advisor to join their Aftersales Team. This role involves booking services, advising customers on warranty covers, and maintaining accurate customer records. The ideal candidate will have exceptional communication skills, experience in a similar role, and a passion for customer service. Competitive salary structure with OTE up to £38,000 and strong opportunities for career progression are offered.