Contact Centre Manager: Lead Transformation & NPS Excellence

Haier Europe; Bolton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading consumer electronics company is looking for a Contact Centre Manager to oversee their UK Service Operation in Bolton. You'll be responsible for leading teams, driving engagement, and enhancing customer satisfaction. Experience in a contact centre is essential, alongside a passion for continuous improvement. The role offers a supportive environment with a focus on key performance metrics and employee wellbeing including excellent salary and benefits.

Benefits

30 days annual leave

Employee Assistance Program

Discounted gym membership

Free onsite parking

Qualifications

• Proven track record in a medium or large contact centre.
• Experience in motivating and coaching team leaders.
• Ability to delegate and monitor performance against KPIs.

Responsibilities

• Lead the UK Service Operation, delivering key metrics.
• Support and inspire team leaders during change programs.
• Promote continuous improvement throughout the contact centre.

Skills

Customer-centric culture creation

Team leadership

KPI performance monitoring

Continuous improvement mindset

Job description

A leading consumer electronics company is looking for a Contact Centre Manager to oversee their UK Service Operation in Bolton. You'll be responsible for leading teams, driving engagement, and enhancing customer satisfaction. Experience in a contact centre is essential, alongside a passion for continuous improvement. The role offers a supportive environment with a focus on key performance metrics and employee wellbeing including excellent salary and benefits.