Contact Centre Manager — Remote/Onsite Leadership

Utilita Energy Ltd; United Kingdom; On-site; GBP 46,000 - GBP 55,000; Full time

Job summary

A leading energy provider in the UK seeks a Contact Centre Manager to oversee the daily operations of the contact centre. The successful candidate will lead and develop customer service teams, ensuring high-quality service and operational efficiency. With a strong focus on data-driven performance management, you will analyze trends and implement continuous improvement strategies. Enjoy a competitive salary with bonuses, generous leave, private healthcare, and other perks, all in a supportive and inclusive work environment.

Benefits

Structured bonus scheme

25 days’ leave plus bank holidays

Access to private healthcare

Onsite gym access

Paid volunteering day

Generous pension contribution

Qualifications

• Proven experience in leading a high-volume contact centre operation.
• Strong background in customer-focused environments.
• Confident leadership skills to motivate and influence teams.
• Ability to analyze real-time and historical data.

Responsibilities

• Oversee the day-to-day running of the contact centre.
• Lead and develop Customer Service Managers.
• Ensure smooth daily operations through resource planning.
• Drive continuous improvement via performance targets.

Skills

Leadership

Data analysis

Customer service

Communication

Problem-solving

Job description

A leading energy provider in the UK seeks a Contact Centre Manager to oversee the daily operations of the contact centre. The successful candidate will lead and develop customer service teams, ensuring high-quality service and operational efficiency. With a strong focus on data-driven performance management, you will analyze trends and implement continuous improvement strategies. Enjoy a competitive salary with bonuses, generous leave, private healthcare, and other perks, all in a supportive and inclusive work environment.