Contact Centre Team Leader

Haier Europe; Bolton; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading home appliance company is seeking a Contact Centre Team Leader in Bolton, United Kingdom. The role involves coaching and developing a team of customer service agents, achieving operational targets, and delivering exceptional customer service. Candidates should have experience in a leadership role within a contact centre and a passion for team development. This position offers an attractive salary, bonus scheme, hybrid working options, and various benefits that support employee well-being.

Benefits

Attractive salary and bonus scheme

Hybrid working

Enhanced family leave and sick pay

Up to 6% pension contribution

Employee Assistance Program

Brilliant staff discounts on products

Discounted gym membership

Free onsite parking

Qualifications

• Experience in a team leader or supervisor role in a contact centre.
• Ability to follow up on team goals and measure progress.
• Track record of delivering outstanding customer service.

Responsibilities

• Coach and develop a team of customer service agents.
• Achieve team targets and KPIs.
• Deliver feedback in a professional and supportive manner.

Skills

Team leadership

Customer service

Coaching

Operational responsibility

Job description

Contact Centre Team Leader page is loaded## Contact Centre Team Leaderlocations: Bolton, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-24900If you want a **Contact Centre** role that rewards you, then as a **Contact Centre Team Leader – Service** here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential.As **Contact Centre Team Leader – Service** working at our Bolton Service Centre, **in your hands**, you’ll grasp every opportunity to enhance our reputation as the **number one** home appliance brand in the world.With a passion for **supporting, coaching and leading** teams, you’ll have operational responsibility for achieving team targets and KPI’s, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.Benefits:* Attractive salary and bonus scheme* Hybrid working* Enhanced family leave and sick pay policies* Up to 6% pension contribution* 4x Life Cover* Training support schemes to aid your development* Free fruit and hot drinks* Employee Assistance Program* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!* Free onsite parking* Discounted gym membershipYou’ll need to have previous experience of working within a team leader/ supervisor role in a contact centre environment, ideally within a customer service based role, as well as the ability to follow up on goals set and measure your team’s progress, whilst feeding back and offering **support** as and where required.Our team leaders continuously deliver outstanding service to our customers on a daily basis and you’ll need to be able to demonstrate that you have done the same in your career, as after all, **our customers are at the heart of everything that we do.**If you have a background in **leading** or **supervising teams** within a **contact centre** environment, along with a passion for supporting and coaching colleagues to achieve high performance, then we would like to hear from you.Our future. In your hands. **Apply now.**INDCSS#LI-GW1#LI-HybridUKICClocations: Bolton, United Kingdomtime type: Full timeposted on: Posted 5 Days Ago### Our Contact Centre