Contact Centre Team Leader – Service (Hybrid)

Haier Europe; Bolton; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading home appliance company is seeking a Contact Centre Team Leader in Bolton, United Kingdom. The role involves coaching and developing a team of customer service agents, achieving operational targets, and delivering exceptional customer service. Candidates should have experience in a leadership role within a contact centre and a passion for team development. This position offers an attractive salary, bonus scheme, hybrid working options, and various benefits that support employee well-being.

Benefits

Attractive salary and bonus scheme

Hybrid working

Enhanced family leave and sick pay

Up to 6% pension contribution

Employee Assistance Program

Brilliant staff discounts on products

Discounted gym membership

Free onsite parking

Qualifications

• Experience in a team leader or supervisor role in a contact centre.
• Ability to follow up on team goals and measure progress.
• Track record of delivering outstanding customer service.

Responsibilities

• Coach and develop a team of customer service agents.
• Achieve team targets and KPIs.
• Deliver feedback in a professional and supportive manner.

Skills

Team leadership

Customer service

Coaching

Operational responsibility

Job description

A leading home appliance company is seeking a Contact Centre Team Leader in Bolton, United Kingdom. The role involves coaching and developing a team of customer service agents, achieving operational targets, and delivering exceptional customer service. Candidates should have experience in a leadership role within a contact centre and a passion for team development. This position offers an attractive salary, bonus scheme, hybrid working options, and various benefits that support employee well-being.