National Customer Service Manager: Lead, Coach & Improve

Aon Hewitt; Sheffield; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global firm in the UK seeks a Customer Service Manager to oversee a multi-location team. The successful candidate will lead process improvement initiatives, ensure exceptional customer outcomes, and foster individual development within the team. Responsibilities include managing workflows, mentoring team members, and adapting to the evolving needs of the business. This role is ideal for those with outstanding leadership and communication skills looking to thrive in an inclusive environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Strong people leadership and relationship management skills.
• Ability to quickly adapt to change and manage multiple deliverables.
• Dedication to continuous improvement within compliance frameworks.

Responsibilities

• Lead a large, multi-location client service team.
• Identify and implement continuous improvement initiatives.
• Ensure best customer outcomes and workflow management.
• Coach and mentor team members for their development.

Skills

Exceptional client service

People leadership

Communication skills

Process management

Innovation

Collaboration

Job description

A leading global firm in the UK seeks a Customer Service Manager to oversee a multi-location team. The successful candidate will lead process improvement initiatives, ensure exceptional customer outcomes, and foster individual development within the team. Responsibilities include managing workflows, mentoring team members, and adapting to the evolving needs of the business. This role is ideal for those with outstanding leadership and communication skills looking to thrive in an inclusive environment.