Global Customer Service Team Lead — 24/7 Operations

Collinson Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A global service company in Greater London is looking for a Team Leader to join its Contact Centre Operations team. The Team Leader will manage, motivate, and develop Customer Service Advisors to achieve operational targets. Responsibilities include overseeing performance, handling escalations, and ensuring compliance with quality standards. Ideal candidates will have proven people management experience, strong data analysis skills, and the ability to perform in a fast-paced, high-pressure environment. Flexible shift work is required.

Qualifications

• Proven people management and coaching experience.
• Advanced computer literacy and strong data analysis skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and support agents through feedback and coaching.
• Oversee operational performance of assigned team.
• Handle escalations and customer complaints.

Skills

People management

Data analysis

Customer service

Conflict resolution

Education

Managerial Diploma or Degree

Job description

A global service company in Greater London is looking for a Team Leader to join its Contact Centre Operations team. The Team Leader will manage, motivate, and develop Customer Service Advisors to achieve operational targets. Responsibilities include overseeing performance, handling escalations, and ensuring compliance with quality standards. Ideal candidates will have proven people management experience, strong data analysis skills, and the ability to perform in a fast-paced, high-pressure environment. Flexible shift work is required.