Global Contact Centre Manager – Luxury Hospitality

Dorchester Hotel Ltd.; United Kingdom; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A luxury hotel group in the UK is seeking a Customer Service Manager for their Global Contact Centre. This role involves leading a team to deliver exceptional service across multiple channels while embodying the brand's values. The successful candidate will have substantial experience in customer service leadership, a proactive management style, and the ability to inspire and develop a diverse team. This role also includes international travel to enhance team skills through hotel visits.

Benefits

Complimentary stays at hotels

50% off in bars and restaurants

£750 referral bonus

World-class development opportunities

Social events

Workday lunches

Season ticket loan

Private medical insurance

Qualifications

• Experience managing large teams in a multicultural environment.
• Ability to inspire confidence and achieve positive outcomes.
• Strong customer service ethics and growth mindset.

Responsibilities

• Lead and coach the Global Contact Centre team.
• Ensure excellent guest experiences through various channels.
• Manage recruitment, training, and performance management.

Skills

Leadership

Customer service

Team motivation

Communication

Interpersonal relationships

Job description

A luxury hotel group in the UK is seeking a Customer Service Manager for their Global Contact Centre. This role involves leading a team to deliver exceptional service across multiple channels while embodying the brand's values. The successful candidate will have substantial experience in customer service leadership, a proactive management style, and the ability to inspire and develop a diverse team. This role also includes international travel to enhance team skills through hotel visits.