Contact Centre Manager

Haier Europe; Bolton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading consumer electronics company is looking for a Contact Centre Manager to oversee their UK Service Operation in Bolton. You'll be responsible for leading teams, driving engagement, and enhancing customer satisfaction. Experience in a contact centre is essential, alongside a passion for continuous improvement. The role offers a supportive environment with a focus on key performance metrics and employee wellbeing including excellent salary and benefits.

Benefits

30 days annual leave

Employee Assistance Program

Discounted gym membership

Free onsite parking

Qualifications

• Proven track record in a medium or large contact centre.
• Experience in motivating and coaching team leaders.
• Ability to delegate and monitor performance against KPIs.

Responsibilities

• Lead the UK Service Operation, delivering key metrics.
• Support and inspire team leaders during change programs.
• Promote continuous improvement throughout the contact centre.

Skills

Customer-centric culture creation

Team leadership

KPI performance monitoring

Continuous improvement mindset

Job description

Contact Centre Manager - Service page is loaded## Contact Centre Manager - Servicelocations: Bolton, United Kingdomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ-24817As **Contact Centre Manager – Service**, you’ll have full responsibility for the UK Service Operation, delivering key metrics and efficiencies through supportive leadership and performance management. You’ll ensure your team leaders are engaged with our **transformational journey** and are supported in the successful adoption of change programs, resulting in improved colleague engagement and NPS scoresYou will be supporting and developing the team, inspiring them and ensuring that engagement and customer **NPS** are at an all time high. Your authentic leadership style and proactive nature will mean that you’re able to promote continuous improvement throughout our contact centre.**Benefits:*** Excellent basic salary* Working 37.5 hours per week on a set shift pattern (including weekends)* No late working, our contact centre closes at 6pm* 30 days annual leave per annum, plus Christmas Day, Boxing Day and New Years' Day* Employee Assistance Program* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!* A social committee which organises nights out and fundraising events* Free onsite parking* Discounted gym membershipYou'll have a proven track-record of creating and embedding a customer centric culture within a medium or large sized contact centre operation. You'll have experience of motivating, coaching and developing team leaders as well as the ability to delegate and monitor performance against agreed KPIs.With an authentic leadership style, you'll possess a continuous improvement focused mindset with a true desire to create a best in class contact centre.If you are a customer service manager / contact centre manager with experience in leading a customer service contact centre operation within a medium to large sized business then we want to hear from you.With the strength of our brands behind you, a culture of **high-performance** that motivates you and the **freedom** to drive your career your way, our shared ambition will inspire you and **delight every customer**. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.To find out more about what it’s like to work here, visit our careers site:#LI-HYBRID#LI-GW1INDCSSlocations: Bolton, United Kingdomtime type: Full timeposted on: Posted Today### Our Contact Centre