Contact Centre Manager: Leadership, Ops & Strategy (Hybrid)

The Ardonagh Group; Colchester; Hybrid; GBP 40,000 - GBP 50,000; Full time

Job summary

A dynamic financial services company in Colchester is seeking a proactive Contact Centre Manager. In this role, you will oversee daily operations, drive performance against KPIs, and develop your team. The ideal candidate has solid experience in a Contact Centre and strong leadership skills. You will shape strategy and ensure customer satisfaction while fostering a collaborative work environment. This position offers a chance to lead a dedicated team while contributing to the company's success.

Qualifications

• Experience working within a Contact Centre environment.
• Track record of working with KPIs and performance measures.
• Ability to lead, motivate, and develop others.

Responsibilities

• Lead and develop teams to meet their potential.
• Ensure effective day-to-day running of Contact Centre functions.
• Support new business and retention targets.

Skills

Contact Centre experience

KPI and performance measures

People leadership skills

Analytical skills

Strong communication

Job description

A dynamic financial services company in Colchester is seeking a proactive Contact Centre Manager. In this role, you will oversee daily operations, drive performance against KPIs, and develop your team. The ideal candidate has solid experience in a Contact Centre and strong leadership skills. You will shape strategy and ensure customer satisfaction while fostering a collaborative work environment. This position offers a chance to lead a dedicated team while contributing to the company's success.