Contact Centre Leader—People, Performance & Service

Medequipuk; United Kingdom; On-site; GBP 40,000; Full time

Job summary

A leading healthcare provider based in Rawtenstall is looking for a Contact Centre Team Leader to oversee day-to-day operations in a fast-paced environment. You will develop high-performing teams, drive performance, and ensure compliance with quality standards. Ideal candidates will have experience in customer service or call centre management, excellent communication skills, and a commitment to delivering exceptional services. The role offers a salary of £40,000 per annum along with opportunities for professional growth and development.

Qualifications

• Proven experience in customer service or call centre management.
• Strong people management and performance leadership skills.
• Flexible and able to work under pressure.

Responsibilities

• Lead daily contact centre operations ensuring service continuity and performance.
• Manage and develop Team Leaders through coaching and feedback.
• Participate in budget management and payroll processes.

Skills

Customer service experience

People management skills

Communication skills

Organisational skills

Calm and empathetic approach

Education

GCSEs in Maths and English

Tools

Microsoft Office

Job description

A leading healthcare provider based in Rawtenstall is looking for a Contact Centre Team Leader to oversee day-to-day operations in a fast-paced environment. You will develop high-performing teams, drive performance, and ensure compliance with quality standards. Ideal candidates will have experience in customer service or call centre management, excellent communication skills, and a commitment to delivering exceptional services. The role offers a salary of £40,000 per annum along with opportunities for professional growth and development.