Boutique Night Manager: Lead Overnight Guest Experience

Focus Hotels Management Limited; Belfast; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a Night Manager to oversee overnight operations and ensure exceptional guest service. The ideal candidate will have experience in hotel management or a similar supervisory role, demonstrating strong leadership, communication, and customer service skills. Responsibilities include managing the night team, ensuring safety and security, handling cash and night audits, and coordinating with departments. This role offers competitive salary and career development opportunities within a supportive culture.

Benefits

Competitive salary

Training and development programme

Career progression opportunities

Employee-centric culture

Recognition and rewards

Qualifications

• Previous experience in hotel management or a supervisory night role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good understanding of hotel systems and night audit procedures.
• Ability to work independently and show initiative.
• Flexibility to work night shifts.

Responsibilities

• Oversee all night operations and smooth handover.
• Lead and support the Night Team.
• Provide a warm and professional welcome to guests.
• Ensure safety and security of guests and staff.
• Manage cash handling and night audit procedures.
• Conduct daily security and fire safety checks.
• Coordinate with departments for next day operations.
• Handle any incidents or emergencies.
• Support food and beverage service overnight.

Skills

Hotel management experience

Leadership and communication skills

Customer service

Problem-solving abilities

PMS experience

Job description

A prestigious boutique hotel in Belfast is seeking a Night Manager to oversee overnight operations and ensure exceptional guest service. The ideal candidate will have experience in hotel management or a similar supervisory role, demonstrating strong leadership, communication, and customer service skills. Responsibilities include managing the night team, ensuring safety and security, handling cash and night audits, and coordinating with departments. This role offers competitive salary and career development opportunities within a supportive culture.