Night Guest Experience Manager

Ehg Careers; Cardiff; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel group in Cardiff Airport seeks an experienced Night Guest Service Manager to ensure top-notch guest experiences. You will oversee hotel operations during the night, manage check-ins and check-outs, and mentor the night team. Ideal candidates should have prior experience in hotel management, exceptional customer service skills, and strong attention to detail. This role offers opportunities for career development with numerous benefits including discounted hotel stays and a health plan.

Benefits

Discounted Hotel Rooms at 5000+ IHG Hotels

Employee Assistance and Welfare Program

Health Plan

Life Insurance

Cashback on high street retailers

Complimentary Meals on duty

Training & Development

Qualifications

• Previous hotel experience as a Night Manager or Night Receptionist.
• Experience in offering exceptional customer service.
• Good organisational and administrative skills.

Responsibilities

• Create a warm welcome for guests.
• Ensure a smooth Check-in and Check-out process.
• Supervise the Night Audit process.

Skills

Customer service excellence

Proficiency in Microsoft Word and Excel

Team supervision

Attention to detail

Job description

A leading hotel group in Cardiff Airport seeks an experienced Night Guest Service Manager to ensure top-notch guest experiences. You will oversee hotel operations during the night, manage check-ins and check-outs, and mentor the night team. Ideal candidates should have prior experience in hotel management, exceptional customer service skills, and strong attention to detail. This role offers opportunities for career development with numerous benefits including discounted hotel stays and a health plan.