Night Manager: Lead Overnight Operations & Guest Service

Peoplebank; Bristol; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel in Bristol seeks a skilled Night Manager to oversee overnight operations and lead the night staff. This role includes managing guest requests, ensuring safety protocols, and handling emergencies. Candidates should have prior hotel experience and strong leadership skills. Join a dedicated team committed to guest excellence and benefit from employee discounts, well-being support, and a dynamic work environment.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

Responsibilities

• Lead the night staff, ensuring high performance.
• Oversee all hotel operations during the overnight shift.
• Address guest requests and issues promptly.

Skills

Excellent customer service skills

Strong leadership and management skills

Excellent communication and interpersonal skills

Job description

A leading hotel in Bristol seeks a skilled Night Manager to oversee overnight operations and lead the night staff. This role includes managing guest requests, ensuring safety protocols, and handling emergencies. Candidates should have prior hotel experience and strong leadership skills. Join a dedicated team committed to guest excellence and benefit from employee discounts, well-being support, and a dynamic work environment.