Night Manager — Overnight Hospitality Lead & Guest Experience

Cairn Group; Greater London; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading hospitality company in Greater London seeks an experienced Night Manager to oversee overnight operations. You will ensure a smooth and secure experience for guests, manage front-of-house tasks, and support your team. Ideal candidates have hotel experience and are proactive in handling guest requests and emergencies. Benefits include real-time pay access, discounts on stays, and wellness offers. Join a supportive environment where your contributions are valued and recognized.

Benefits

Real-time pay access

Discounted hotel stays

Discounts on food and drinks

Wellness spa offers

Retail and cinema discounts

Career growth support

Rewards for hard work

Annual leave for long service

Employee assistance programme

Bereavement leave

Pension scheme

Year-round incentives

Qualifications

• Experience working in hotels is required.
• Ability to handle guest requests and transactions.
• Confidence in managing unexpected situations.
• Strong communication skills across shifts.

Responsibilities

• Oversee front-of-house operations during the night shift.
• Handle guest check-ins and reservation changes.
• Ensure regular security checks and manage cleaning duties.
• Conduct cash handling and prepare for day handover.

Skills

Leadership during quiet hours

Guest service ownership

Team support

Emergency handling

Professional presentation

Proactive task management

Hotel experience ideally with Opera knowledge

Job description

A leading hospitality company in Greater London seeks an experienced Night Manager to oversee overnight operations. You will ensure a smooth and secure experience for guests, manage front-of-house tasks, and support your team. Ideal candidates have hotel experience and are proactive in handling guest requests and emergencies. Benefits include real-time pay access, discounts on stays, and wellness offers. Join a supportive environment where your contributions are valued and recognized.