Luxury Hotel Night Manager - Lead Guest Service & Night Ops

The Hut Group; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality group in Manchester seeks an experienced Hotel Night Manager to oversee night operations and ensure outstanding guest service. The ideal candidate will have a strong background in luxury hotels and leadership skills. Responsibilities include managing the front desk team, addressing guest inquiries, and conducting administrative tasks. Competitive salary and benefits available, along with opportunities for professional development.

Benefits

Exclusive room rates

Discounts on dining

Complimentary meals during shifts

£250 bonus for referring a friend

Qualifications

• Experience in a 5-star luxury hotel as a Night Manager, Reception Supervisor, or Hotel Concierge.
• Proactive, physically active, and able to work at a fast pace.
• Detail-oriented with a commitment to high standards.

Responsibilities

• Manage night shift processes and front desk operations.
• Train and guide front desk team members.
• Address guest inquiries and provide concierge services.

Skills

Leadership skills

Customer service

Attention to detail

Proactive attitude

Job description

A leading hospitality group in Manchester seeks an experienced Hotel Night Manager to oversee night operations and ensure outstanding guest service. The ideal candidate will have a strong background in luxury hotels and leadership skills. Responsibilities include managing the front desk team, addressing guest inquiries, and conducting administrative tasks. Competitive salary and benefits available, along with opportunities for professional development.