Lead Concierge & Guest Experience Leader

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Head Concierge to ensure exceptional service for guests at their hotel. The successful candidate will manage concierge operations and foster partnerships with local businesses for enhanced guest experiences. Responsibilities include providing tailored recommendations and creating a welcoming atmosphere. Ideal applicants will have strong interpersonal skills, attention to detail, and a passion for outstanding service. This role offers competitive pay and great benefits, including wellness days and discount schemes.

Benefits

Highly competitive salary

30 days of holiday

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Cycling lessons

Discounted prices at various stores

Free dry cleaning for uniform

Annual staff parties and events

Qualifications

• Experience in a similar role will be advantageous.
• Ability to manage and train a team effectively.
• Innate passion for delivering exceptional guest experiences.

Responsibilities

• Build strong partnerships with local businesses to enhance guest experience.
• Provide tailored recommendations and services such as transport and tickets.
• Set up an informative guide of local venues and activities.
• Maintain comprehensive knowledge of hotel operations and VIPs.
• Ensure personalized service and a warm welcome for guests.

Skills

Excellent communication skills

Strong interpersonal skills

Problem-solving ability

Attention to detail

Job description

A leading hotel group in Greater London is seeking a Head Concierge to ensure exceptional service for guests at their hotel. The successful candidate will manage concierge operations and foster partnerships with local businesses for enhanced guest experiences. Responsibilities include providing tailored recommendations and creating a welcoming atmosphere. Ideal applicants will have strong interpersonal skills, attention to detail, and a passion for outstanding service. This role offers competitive pay and great benefits, including wellness days and discount schemes.