World-Class Concierge: Guest Experience Lead

The Bicester; Bicester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality provider in Bicester seeks a Concierge to deliver outstanding service to guests across multiple locations. The role involves welcoming guests, anticipating their needs, and promoting services within the Village Visitor Centre. Ideal candidates will have experience in hospitality, excellent interpersonal skills, and a willingness to provide world-class service. A flexible schedule is required as weekend and evening shifts are essential. Join a dynamic team focused on enhancing guest experiences.

Qualifications

• Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries.
• Ability to prioritise and adapt effectively and remain calm under pressure.
• Excellent interpersonal skills, particularly with international guests.
• Desire and drive to provide excellent world-class hospitality.
• Sound understanding of retail, tourism, and leisure sectors or desire to learn.
• Interest in and knowledge of the local area.
• Computer literate and fully conversant in Microsoft Office Applications.
• Flexibility and availability to work weekends, evenings, and Bank Holidays.

Responsibilities

• Welcome guests at key touch-points and anticipate their needs.
• Promote functions within the Village Visitor Centre.
• Cross-sell added value services associated with the Village.
• Engage with Village Brands to drive relevant footfall.
• Assist guests with tourism offers like booking entertainment and restaurants.
• Resolve customer complaints professionally.
• Compile daily and weekly reports as instructed.

Job description

A leading hospitality provider in Bicester seeks a Concierge to deliver outstanding service to guests across multiple locations. The role involves welcoming guests, anticipating their needs, and promoting services within the Village Visitor Centre. Ideal candidates will have experience in hospitality, excellent interpersonal skills, and a willingness to provide world-class service. A flexible schedule is required as weekend and evening shifts are essential. Join a dynamic team focused on enhancing guest experiences.