Lux Concierge: Curate Elite City Guest Experiences

Hongkong & Shanghai Hotels Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prestigious hotel group is seeking a Concierge in London, responsible for providing guests with essential city information and exceeding service expectations. The ideal candidate should possess luxury service experience and excel in communication and organization. This role includes managing guest feedback and building industry contacts, contributing to the overall luxury experience expected at our flagship hotel. Night shift availability is required.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Relevant experience in luxury hospitality is preferred.
• Ability to work night shifts as required.
• Exceptional organizational skills and a positive demeanor.

Responsibilities

• Provide comprehensive city information to guests.
• Manage guest feedback and service recovery.
• Build key contacts in hospitality and events sectors.

Skills

Customer service expertise

Multi-tasking

Effective communication

Time management

Resourceful knowledge of city activities

Job description

A prestigious hotel group is seeking a Concierge in London, responsible for providing guests with essential city information and exceeding service expectations. The ideal candidate should possess luxury service experience and excel in communication and organization. This role includes managing guest feedback and building industry contacts, contributing to the overall luxury experience expected at our flagship hotel. Night shift availability is required.