Guest Relations Team Lead — Hospitality Front Office

Hyatt Hotels Corporation; Liverpool; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading global hospitality company is looking for a Guest Relations Team Leader in Liverpool, UK. This role involves managing Guest Services operations, ensuring exceptional service delivery, and leading a motivated team. Candidates should have experience in hotel front office or guest services, strong organizational skills, and leadership capabilities. Benefits include complimentary hotel stays, discounts for family and friends, and continuous professional development opportunities.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office or guest services operations.
• Strong organizational skills and guest-focused approach.
• Proven leadership abilities to motivate and guide a team.

Responsibilities

• Support the effective running of Guest Services operations.
• Conduct regular team meetings and provide coaching.
• Ensure all guests receive prompt and courteous service.
• Collaborate with other departments for smooth operations.
• Prepare daily reports for informed decision-making.

Skills

Leadership skills

Organizational skills

Guest-focused approach

Coaching abilities

Job description

A leading global hospitality company is looking for a Guest Relations Team Leader in Liverpool, UK. This role involves managing Guest Services operations, ensuring exceptional service delivery, and leading a motivated team. Candidates should have experience in hotel front office or guest services, strong organizational skills, and leadership capabilities. Benefits include complimentary hotel stays, discounts for family and friends, and continuous professional development opportunities.