Senior Guest Services & F&B Leader – Hotel

Valor Hospitality Partners, LLC; Liverpool; On-site; GBP 31,000; Full time

Job summary

A leading hospitality company in Liverpool is looking for a Senior Guest Services Manager to oversee the Food and Beverage operations. This role involves ensuring exceptional guest experiences, managing a diverse team, and maintaining high service standards. Ideal candidates have strong leadership and communication skills, with previous experience in hospitality management. Benefits include competitive pay, employee discounts, and career growth opportunities within the organization.

Benefits

Competitive pay

Company pension

Employee discounts

Health & wellbeing programme

Free on-site parking

Qualifications

• Several years of experience in a hospitality environment, preferably in a supervisory role.
• Strong food and beverage knowledge.
• Experience with financial statistics and staff performance management.

Responsibilities

• Lead the Food and Beverage team to ensure exceptional service.
• Manage hotel operations as the Duty Manager during shifts.
• Handle guest complaints and ensure effective resolution.

Skills

Leadership

Communication

Customer service

Problem-solving

Multitasking

Tools

Opera

Job description

A leading hospitality company in Liverpool is looking for a Senior Guest Services Manager to oversee the Food and Beverage operations. This role involves ensuring exceptional guest experiences, managing a diverse team, and maintaining high service standards. Ideal candidates have strong leadership and communication skills, with previous experience in hospitality management. Benefits include competitive pay, employee discounts, and career growth opportunities within the organization.