Guest Experience Specialist

Haven; Lancashire; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality company is looking for a Guest Experience Team Member in Lancashire. This role involves welcoming guests, ensuring they have a memorable stay, and collaborating with the team for seamless service. Previous experience in customer service is beneficial but training is provided. Ideal candidates will have strong communication and problem-solving skills. The position offers flexible hours with up to £12.21 per hour. Join our One Great Team to enhance guest experiences.

Qualifications

• Experience in customer service roles is beneficial but not essential.
• Strong ability to listen actively and communicate clearly.
• Capability to handle challenges or complaints with patience.

Responsibilities

• Greet guests with a friendly smile at the reception area.
• Listen attentively to guest questions or concerns.
• Collaborate with team members for seamless service.
• Listen to guest feedback and share it for service enhancement.
• Ensure a clean, safe, and welcoming environment.

Skills

Customer focused

Active listening

Clear communication

Problem-solving

Job description

A leading hospitality company is looking for a Guest Experience Team Member in Lancashire. This role involves welcoming guests, ensuring they have a memorable stay, and collaborating with the team for seamless service. Previous experience in customer service is beneficial but training is provided. Ideal candidates will have strong communication and problem-solving skills. The position offers flexible hours with up to £12.21 per hour. Join our One Great Team to enhance guest experiences.