Guest Services Manager - Lead Front Desk & Guest Experience

Valor Hospitality Partners, LLC; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-established hotel management company is seeking an experienced Guest Services Manager for their hotel at the Liverpool John Lennon Airport. The role involves hands-on leadership, ensuring outstanding guest experiences and brand standards. Ideal candidates will have a background in hotel operations, strong customer service skills, and experience with team mentoring. Competitive pay, benefits, and career growth opportunities are offered in a supportive environment.

Benefits

Competitive pay

Company pension

Employee discounts

Health & wellbeing programme

Company events

Free on-site parking

Career growth opportunities

Qualifications

• Previous experience as a Duty Manager or Guest Services Manager.
• Experience in a hands-on hotel role is essential.
• Solid computer skills and ability to manage multiple tasks.

Responsibilities

• Lead front desk operations and mentor team members.
• Deliver professional guest service consistently.
• Handle guest feedback and enquiries with care.

Skills

Strong customer service skills

Problem-solving mindset

Excellent communication and phone etiquette

Ability to multitask

Good attention to detail

Tools

Opera

Job description

A well-established hotel management company is seeking an experienced Guest Services Manager for their hotel at the Liverpool John Lennon Airport. The role involves hands-on leadership, ensuring outstanding guest experiences and brand standards. Ideal candidates will have a background in hotel operations, strong customer service skills, and experience with team mentoring. Competitive pay, benefits, and career growth opportunities are offered in a supportive environment.