Service Experience Advisor – Growth, Training & Rewards

BMW; Glasgow; On-site; GBP 29,000 - GBP 41,000; Full time

Job summary

A leading automotive retailer in Glasgow is seeking a Service Advisor to provide exceptional customer service in vehicle repairs. The ideal candidate thrives in a customer-facing role, handling inquiries and liaising with workshops efficiently. Responsibilities include managing customer records and ensuring high service standards. A passion for customer care and strong communication skills are essential, along with a full UK driving licence. This position offers a competitive salary and excellent benefits.

Benefits

Extensive training and support

Life assurance

Private healthcare

Enhanced holiday package

Qualifications

• Demonstrable computer literacy and knowledge of IT systems and applications.
• Ability to multi-task and be adaptable within a busy environment.
• A full UK driving licence.

Responsibilities

• Handle customer requirements for service and vehicle repairs efficiently.
• Liaise with the workshop to progress work.
• Maintain customer records and service histories accurately.

Skills

Customer service

Communication

Problem-solving

IT systems knowledge

Organisational skills

Job description

A leading automotive retailer in Glasgow is seeking a Service Advisor to provide exceptional customer service in vehicle repairs. The ideal candidate thrives in a customer-facing role, handling inquiries and liaising with workshops efficiently. Responsibilities include managing customer records and ensuring high service standards. A passion for customer care and strong communication skills are essential, along with a full UK driving licence. This position offers a competitive salary and excellent benefits.