Auto Service Advisor: Customer Care & Upsell Expert

Arnold Clark Group; Liverpool; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive services company in Liverpool is seeking a dedicated Service Advisor to enhance customer satisfaction at their Motorstore. The ideal candidate will possess ample customer service experience and strong communication skills to address client needs effectively. Responsibilities include managing service requests, liaising with workshops, and providing clients with detailed solutions to vehicle issues. A full UK driving licence is essential. This role offers a full-time position with various employee benefits, promoting a culture of inclusivity and growth.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Passion for excellent customer service and quick issue resolution.
• Able to operate IT systems and applications effectively.
• Adaptable in a busy environment and able to multi-task.
• Strong communication skills with the ability to simplify complex information.
• Organisational skills for scheduling work effectively.
• Ability to prioritise tasks and work under defined guidelines.
• Accurate capture of customer details as per required standards.

Responsibilities

• Handle all customer requirements for service and vehicle repairs professionally.
• Liaise with workshop to progress work efficiently.
• Ensure financial interests of customers and company are protected.
• Notify customers of faults and provide clear solutions.
• Handle dissatisfied customers with empathy and reassurance.
• Maintain accurate customer records and service histories.
• Upsell aftersales products and services where appropriate.
• Keep customer databases updated accurately.

Skills

Great customer service

Demonstrable computer literacy

Strong communication skills

Strong organisational skills

Ability to multi-task

Good core administration skills

Education

Full UK driving licence

Job description

A leading automotive services company in Liverpool is seeking a dedicated Service Advisor to enhance customer satisfaction at their Motorstore. The ideal candidate will possess ample customer service experience and strong communication skills to address client needs effectively. Responsibilities include managing service requests, liaising with workshops, and providing clients with detailed solutions to vehicle issues. A full UK driving licence is essential. This role offers a full-time position with various employee benefits, promoting a culture of inclusivity and growth.