Auto Service Advisor — Customer Experience & Upsell Pro

Vertu Motors plc; Guiseley; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A prominent motor retailer in the UK is seeking a Service Advisor to join their team in Guiseley. This role involves acting as a bridge between customers and the workshop, ensuring a high level of customer satisfaction. Ideal candidates should have prior customer service experience and excellent communication skills. A competitive salary of £35,000 to £39,800 is offered, along with benefits like holiday entitlement, preferential service rates, and a pension scheme.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to meet targets and deadlines is crucial.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure outstanding customer satisfaction levels.
• Keep in touch with customers throughout the service or repair process.
• Upsell additional products and follow up with customers post-service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

A prominent motor retailer in the UK is seeking a Service Advisor to join their team in Guiseley. This role involves acting as a bridge between customers and the workshop, ensuring a high level of customer satisfaction. Ideal candidates should have prior customer service experience and excellent communication skills. A competitive salary of £35,000 to £39,800 is offered, along with benefits like holiday entitlement, preferential service rates, and a pension scheme.