Automotive Service Advisor: Customer Experience Pro

BMW; Newcastle upon Tyne; On-site; GBP 29,000 - GBP 34,000; Full time

Job summary

A UK automotive retailer in Newcastle upon Tyne is hiring a Service Advisor to enhance customer experiences and technical inquiries. The role involves customer service, vehicle bookings, advising on repairs, and maintaining positive customer interactions. Candidates should be motivated, IT literate, and have strong interpersonal skills. The position offers a competitive salary alongside benefits like 30 days of holiday, training opportunities, and other perks.

Benefits

30 days holiday including Bank Holidays

Extra day off for birthday

Cycle to work scheme

Free flu jabs

Life cover

Internal and manufacturer training

Tool insurance

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoys influencing the success of the Service department.
• Well presented and possesses excellent interpersonal skills.

Responsibilities

• Dealing with customers professionally to maintain a positive impression.
• Advising on technical queries and issues.
• Booking vehicles for work and informing customers about progress.
• Selling customer repairs and finalizing invoices.

Skills

Customer service orientation

Interpersonal skills

Organisational skills

IT literacy

Tools

Kerridge

Job description

A UK automotive retailer in Newcastle upon Tyne is hiring a Service Advisor to enhance customer experiences and technical inquiries. The role involves customer service, vehicle bookings, advising on repairs, and maintaining positive customer interactions. Candidates should be motivated, IT literate, and have strong interpersonal skills. The position offers a competitive salary alongside benefits like 30 days of holiday, training opportunities, and other perks.