Assistant Store Manager – Customer Experience Leader

Starbucks Coffee Company; City of Edinburgh; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading coffeehouse chain is looking for an Assistant Manager in Edinburgh. You will be a key player in leading shifts, ensuring operational standards and enhancing the customer experience. Ideal candidates have leadership experience in retail or hospitality, a focus on commercial results, and the ability to coach team members. This role offers opportunities for career growth and a range of employee benefits, including a competitive salary and discounts on products.

Benefits

28 days holiday

Free drinks and food while on shift

Bean stock options

Comprehensive training

30% partner discounts

Life assurance

Employee Assistance Programme

Qualifications

• Previous experience in a fast-paced retail or hospitality environment leading a team.
• Ability to translate metrics into actions and manage operational priorities.
• A growth mindset and leadership potential.

Responsibilities

• Lead shifts to deliver commercial results and customer experience.
• Take ownership of KPIs and adjust shift deployment as needed.
• Train and coach partners for consistent service excellence.
• Ensure compliance with health & safety standards.

Skills

Team leadership

Customer service

Commercial acumen

Coaching and feedback

Operational decision-making

Job description

A leading coffeehouse chain is looking for an Assistant Manager in Edinburgh. You will be a key player in leading shifts, ensuring operational standards and enhancing the customer experience. Ideal candidates have leadership experience in retail or hospitality, a focus on commercial results, and the ability to coach team members. This role offers opportunities for career growth and a range of employee benefits, including a competitive salary and discounts on products.