Assistant Store Manager - Lead Customer Experience & Ops

Starbucks Coffee Company; Scotland; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

An international coffeehouse chain is seeking an Assistant Manager in Scotland. This role involves leading store shifts, ensuring excellent customer experiences, and managing store operations. The ideal candidate will have proven leadership skills in a fast-paced environment and the ability to engage and motivate a team. Benefits include competitive salary, comprehensive training, and various discounts. Join a culture that values inclusivity and development opportunities.

Benefits

28 days holiday a year

Free drinks and food item on shift

Bean stock options

30% discount on food and beverages

Life assurance

Employee Assistance Programme

Qualifications

• Previous experience in a fast-paced retail or hospitality environment.
• Ability to interpret metrics into actionable plans.
• Strong people management skills.

Responsibilities

• Lead shifts to ensure commercial results and customer experience.
• Take ownership of KPIs such as labor efficiency and sales performance.
• Coach and provide feedback to partners.
• Act as duty manager, making operational decisions.

Skills

Leadership in a retail environment

Commercial acumen

Customer experience focus

Coaching and feedback

Job description

An international coffeehouse chain is seeking an Assistant Manager in Scotland. This role involves leading store shifts, ensuring excellent customer experiences, and managing store operations. The ideal candidate will have proven leadership skills in a fast-paced environment and the ability to engage and motivate a team. Benefits include competitive salary, comprehensive training, and various discounts. Join a culture that values inclusivity and development opportunities.