Assistant Store Manager – Lead in Customer Experience & Ops

Starbucks Coffee Company; Southampton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading coffee retailer in Southampton is seeking an Assistant Manager to lead store operations and enhance customer experiences. The role involves managing shift performance, coaching partners, and ensuring operational standards. Ideal candidates should have leadership experience in retail or hospitality, with a strong commercial mindset. The position offers 28 days of holiday, free drinks during shifts, and a range of other employee benefits. Join us and shape the future of the Starbucks brand!

Benefits

28 days holiday including Bank Holidays

Free drinks and food item during shifts

Bean stock options

Comprehensive training and online learning access

30% discount on food and beverages

Employee Assistance Programme

Interest-free loans for rental deposits

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Ability to translate metrics into actionable outcomes.
• Experience in managing operational priorities in a fast-paced environment.

Responsibilities

• Lead shifts focused on customer experience and commercial results.
• Take ownership of KPIs like sales performance and labour efficiency.
• Coach team members and facilitate their professional development.
• Act as duty manager, accountable for operational decisions.

Skills

Team leadership

Customer focus

Commercial acumen

Coaching and feedback

Operational management

Job description

A leading coffee retailer in Southampton is seeking an Assistant Manager to lead store operations and enhance customer experiences. The role involves managing shift performance, coaching partners, and ensuring operational standards. Ideal candidates should have leadership experience in retail or hospitality, with a strong commercial mindset. The position offers 28 days of holiday, free drinks during shifts, and a range of other employee benefits. Join us and shape the future of the Starbucks brand!