Assistant Store Manager — Lead Customer Experience

Starbucks Coffee Company; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading coffeehouse chain in Greater London is seeking an Assistant Manager. In this dynamic role, you'll lead shifts, enhance customer experiences, and ensure operational excellence. Ideal candidates have prior leadership experience in retail and possess strong skills in team management and customer service. You'll also enjoy competitive benefits, including discounts, training opportunities, and a supportive work environment. This position offers a pathway to significant career growth within the company.

Benefits

28 days holiday including Bank Holidays

Free drinks and food item on shift

Bean stock options

Comprehensive training opportunities

30% partner discount on food and beverages

Discounts with local and national retailers

Interest-free Home Sweet Loan

24/7 Employee Assistance Programme

Qualifications

• Previous experience in a retail or hospitality environment is required.
• Ability to lead and engage a team effectively.
• Strong understanding of customer experience management.

Responsibilities

• Lead shifts focusing on customer experience and commercial results.
• Take ownership of KPIs including sales performance and efficiency.
• Train and coach team members to maintain quality service.

Skills

Team leadership

Customer service focus

Commercial acumen

Operational management

Coaching and training

Job description

A leading coffeehouse chain in Greater London is seeking an Assistant Manager. In this dynamic role, you'll lead shifts, enhance customer experiences, and ensure operational excellence. Ideal candidates have prior leadership experience in retail and possess strong skills in team management and customer service. You'll also enjoy competitive benefits, including discounts, training opportunities, and a supportive work environment. This position offers a pathway to significant career growth within the company.