Store Assistant Manager — Lead Teams & Deliver Exceptional Experience

Starbucks Coffee Company; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading coffee retailer is seeking an Assistant Manager to enhance customer experiences and lead operational success. In this role, you will manage shifts, coach team members, and drive performance based on KPIs. Ideal candidates have experience in fast-paced retail or hospitality, a passion for customer service, and leadership skills. The position includes comprehensive training and a competitive salary, alongside benefits such as holiday, discounts, and professional development opportunities.

Benefits

28 days holiday including Bank Holidays

Free drinks and food item during shifts

Life assurance

Employee Assistance Programme

Discounts with local and national retailers

Recognition schemes for long service

Qualifications

• Experience leading a team in a dynamic retail or hospitality environment.
• Ability to manage operational standards and KPIs effectively.
• Strong coaching and training skills to ensure partner success.

Responsibilities

• Lead shifts to deliver commercial results and customer experience.
• Manage KPIs for labour efficiency, sales performance, and waste reduction.
• Train and coach partners to ensure service excellence.

Skills

Leadership in fast-paced environments

Customer service excellence

Commercial awareness

Job description

A leading coffee retailer is seeking an Assistant Manager to enhance customer experiences and lead operational success. In this role, you will manage shifts, coach team members, and drive performance based on KPIs. Ideal candidates have experience in fast-paced retail or hospitality, a passion for customer service, and leadership skills. The position includes comprehensive training and a competitive salary, alongside benefits such as holiday, discounts, and professional development opportunities.