Store Leader — Customer Experience & Ops Champion

Starbucks Coffee Company; Dundee; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A well-known coffee company in Dundee is seeking an experienced Assistant Manager to drive operational performance and ensure a world-class customer experience. As a leader, you'll manage shifts, support your team, and deliver on key performance indicators. This role requires strong leadership in a retail environment, alongside a solid focus on customer service. You will also be responsible for training staff, ensuring compliance with standards, and fostering a positive workplace culture. Competitive salary and benefits included.

Benefits

28 days holiday

Free drinks and food on shift

Bean stock options

Comprehensive training

30% partner discount

Life assurance

Employee Assistance Programme

Qualifications

• Previous experience in a dynamic, fast-paced, customer-focused environment.
• Ability to manage people and operational priorities.
• Strong coaching and feedback skills.

Responsibilities

• Lead shifts and ensure commercial results.
• Observe partner performance and provide feedback.
• Act as the store's duty manager.
• Train and coach partners on operational standards.

Skills

Leadership in retail or hospitality

Commercial acumen

Team management

Customer focus

Job description

A well-known coffee company in Dundee is seeking an experienced Assistant Manager to drive operational performance and ensure a world-class customer experience. As a leader, you'll manage shifts, support your team, and deliver on key performance indicators. This role requires strong leadership in a retail environment, alongside a solid focus on customer service. You will also be responsible for training staff, ensuring compliance with standards, and fostering a positive workplace culture. Competitive salary and benefits included.