Store Leader: Customer Experience Champion

Starbucks Coffee Company; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A global coffeehouse chain is seeking an Assistant Manager in London who will lead shifts to deliver exceptional customer experiences while ensuring operational effectiveness. Candidates need to have previous experience in a customer-focused environment and a passion for coaching and developing team members. With a competitive salary, benefits include extensive training, discounts, and opportunities for career advancement. Join us for coffee and become part of a community that values your contributions.

Benefits

28 days holiday including Bank Holidays

Free drinks and food item on shift

Bean stock options

Discounts with retailers

Life assurance

Home Sweet Loan

Employee Assistance Programme

Qualifications

• Experience in a customer-focused retail or hospitality environment.
• Ability to manage people and operational priorities.
• Growth mindset and leadership career aspirations.

Responsibilities

• Lead shifts focusing on commercial results and customer experience.
• Ensure operational standards and KPIs are met.
• Train and coach partners for service excellence.

Skills

Leadership in fast-paced environments

Commercial acumen

Customer experience focus

Coaching and feedback

Job description

A global coffeehouse chain is seeking an Assistant Manager in London who will lead shifts to deliver exceptional customer experiences while ensuring operational effectiveness. Candidates need to have previous experience in a customer-focused environment and a passion for coaching and developing team members. With a competitive salary, benefits include extensive training, discounts, and opportunities for career advancement. Join us for coffee and become part of a community that values your contributions.