Lead IT Support Technician - Hybrid & Growth

Blisstech Solution Ltd; England; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

An innovative IT services company in Kidderminster is seeking a Lead IT Support Technician to enhance their Managed Services team. The role involves leading technical delivery, mentoring junior engineers, and ensuring secure IT environments for SME clients. Candidates should have extensive knowledge of Microsoft Modern Workplace tools, networking principles, and demonstrate exemplary troubleshooting and customer service skills. This full-time, permanent position offers career progression and flexible working options.

Benefits

Company pension

Employee mentoring programme

Free parking

Private medical insurance

Referral programme

Qualifications

• 5+ years of experience in Level 2/3 IT support.
• Strong knowledge of networking principles.
• Ability to mentor junior engineers.

Responsibilities

• Act as the senior escalation point for complex technical issues.
• Manage and maintain Microsoft 365 and Modern Workplace environments.
• Provide remote and on-site support to clients.

Skills

Microsoft Modern Workplace (Intune, Entra ID, Defender)

Troubleshooting skills

Customer service

Organisational skills

Networking principles (DNS, DHCP, VLANs)

Tools

Microsoft 365

PSA and RMM tools

PowerShell

Microsoft Azure

AWS

Job description

An innovative IT services company in Kidderminster is seeking a Lead IT Support Technician to enhance their Managed Services team. The role involves leading technical delivery, mentoring junior engineers, and ensuring secure IT environments for SME clients. Candidates should have extensive knowledge of Microsoft Modern Workplace tools, networking principles, and demonstrate exemplary troubleshooting and customer service skills. This full-time, permanent position offers career progression and flexible working options.