Senior IT Support Technician

Blisstech Solution Ltd; England; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

An innovative IT services company in Kidderminster is seeking a Lead IT Support Technician to enhance their Managed Services team. The role involves leading technical delivery, mentoring junior engineers, and ensuring secure IT environments for SME clients. Candidates should have extensive knowledge of Microsoft Modern Workplace tools, networking principles, and demonstrate exemplary troubleshooting and customer service skills. This full-time, permanent position offers career progression and flexible working options.

Benefits

Company pension

Employee mentoring programme

Free parking

Private medical insurance

Referral programme

Qualifications

• 5+ years of experience in Level 2/3 IT support.
• Strong knowledge of networking principles.
• Ability to mentor junior engineers.

Responsibilities

• Act as the senior escalation point for complex technical issues.
• Manage and maintain Microsoft 365 and Modern Workplace environments.
• Provide remote and on-site support to clients.

Skills

Microsoft Modern Workplace (Intune, Entra ID, Defender)

Troubleshooting skills

Customer service

Organisational skills

Networking principles (DNS, DHCP, VLANs)

Tools

Microsoft 365

PSA and RMM tools

PowerShell

Microsoft Azure

AWS

Job description

Blisstech Solutions Ltd is a leading provider of managed IT services dedicated to helping businesses leverage technology effectively. Our mission is to deliver reliable, innovative, and secure IT solutions that empower organisations to focus on their core activities while we handle their IT needs.

Are you a skilled IT professional with a passion for delivering exceptional support and driving technical excellence? We’re looking for a talented and experienced Lead IT Support Technician to join our growing Managed Services team in Kidderminster. This is a fantastic opportunity for an ambitious Level 2 engineer to join a growing company at the ground level and grow with it.

As our Lead Technician, you’ll be the go-to technical expert within our support team. You’ll handle escalated issues, contribute to project delivery, and play a key role in mentoring junior engineers as our small team expands. You’ll work closely with clients to ensure their IT environments are secure, efficient, and aligned with modern best practices. You will be responsible for leading technical delivery and supporting a wide range of SME clients across the West Midlands.

• Act as the senior escalation point for complex technical issues (Level 2/3)
• Support the delivery of IT projects (e.g. onboarding, migrations, deployments, upgrades)
• Manage and maintain Microsoft 365 and Modern Workplace environments, including Intune, Entra ID (Azure AD), and Defender
• Administer and optimise PSA and RMM tools
• Provide remote and occasional on-site support to a diverse client base
• Assist with onboarding new clients and contribute to solution design
• Mentor and support junior team members
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Strong organisational and time management abilities
• Self-starter with a proactive attitude and good initiative
• Desire to succeed, learn, and develop professionally
• Logical thinker with excellent troubleshooting skills
• Expertise in Microsoft Modern Workplace (Intune, Entra ID, and Defender)
• Strong knowledge of networking principles (DNS, DHCP, IP addressing, VLANs)
• Experience with firewalls, switches, and Wi-Fi technologies
• PowerShell scripting experience
• Experience with cloud platforms such as Microsoft Azure or AWS

• Opportunities for career progression and training
• Supportive, close-knit team environment
• Exposure to a wide range of technologies and clients
• Flexible working options (hybrid considered)

Ready to take the lead? Apply now and help shape the future of IT support for our clients.

Job Types: Full-time, Permanent

• Company pension
• Employee mentoring programme
• Free parking
• Private medical insurance
• Referral programme