IT Support & Infrastructure Lead

Dcs Group; Banbury; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading distributor and manufacturer in Banbury is seeking an experienced IT Support Manager to lead their IT support function. The ideal candidate will manage and mentor the IT Support team, ensuring high-quality service and effective problem resolution. Strong technical knowledge of Microsoft 365, Azure, and various operating environments is required, along with excellent communication skills. The role offers competitive benefits and career progression opportunities.

Benefits

Annual salary Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday for long service

Staff Shop

Social & charity team events

Qualifications

• Proven experience managing an IT support team.
• Strong background in IT service desk operations.
• Good technical knowledge of Microsoft 365 and Azure.
• Understanding of Windows & Linux environments, VMware, SQL, and networking.
• Hands-on experience with Microsoft Endpoint Manager.
• Familiarity with Cyber Essentials and ISO27001.

Responsibilities

• Lead and mentor the IT Support team.
• Oversee IT operations and resolve technical issues.
• Deliver a high-quality, user-focused support service.
• Maintain and enhance IT procedures and policies.
• Manage core infrastructure including servers and networks.

Skills

IT service desk operations

Microsoft 365

Azure

Windows & Linux environments

VMware

SQL

Microsoft Endpoint Manager

Networking

Security frameworks

Communication skills

Job description

A leading distributor and manufacturer in Banbury is seeking an experienced IT Support Manager to lead their IT support function. The ideal candidate will manage and mentor the IT Support team, ensuring high-quality service and effective problem resolution. Strong technical knowledge of Microsoft 365, Azure, and various operating environments is required, along with excellent communication skills. The role offers competitive benefits and career progression opportunities.