Hybrid IT Support Technician – Join a Top‑Rated Firm

Harrison Drury & Co; Preston; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading UK legal practice in Preston seeks a motivated Junior IT Support Technician. This role is perfect for someone starting their IT career, providing first and second-line technical support to staff. You'll tackle hardware and software issues, set up new accounts, and assist with legal software applications. With a hybrid working policy and focus on professional development, this is an excellent opportunity to grow in a supportive environment.

Benefits

Employee bonus scheme and annual pay review

Medicash health benefits cash plan

Paid time off for voluntary work

Free conveyancing for primary residence

Regular social events

Qualifications

• Demonstrates genuine curiosity about technology and ability to learn new systems quickly.
• Approaches technical challenges methodically and can think logically through issues.
• Can explain technical concepts in plain English to non-technical users.
• Remains patient and professional when users are frustrated.
• Thorough in documenting issues and ensuring full problem resolution.
• Proactive about learning and comfortable working independently.
• Can juggle multiple priorities and remain calm under pressure.
• Understands confidentiality importance in a legal environment.

Responsibilities

• Respond to and resolve IT support tickets via helpdesk.
• Provide first and second-line support for hardware and software issues.
• Set up and configure new user accounts and equipment.
• Support legal software applications and assist with network troubleshooting.
• Maintain accurate records of support requests and resolutions.
• Escalate complex issues to senior IT staff when appropriate.
• Help maintain IT asset inventory and documentation.
• Support users with password resets and basic application guidance.
• Contribute to IT projects like system upgrades and new technology rollouts.

Skills

Technical aptitude and learning ability

Problem-solving mindset

Communication skills

Customer service orientation

Attention to detail

Self-motivation and initiative

Adaptability

Discretion and professionalism

Education

Educational background in IT, computer science, or related field

Basic IT certifications (CompTIA A+, Microsoft fundamentals, or equivalent)

Tools

Helpdesk ticketing systems

Windows operating systems

Microsoft 365

Job description

A leading UK legal practice in Preston seeks a motivated Junior IT Support Technician. This role is perfect for someone starting their IT career, providing first and second-line technical support to staff. You'll tackle hardware and software issues, set up new accounts, and assist with legal software applications. With a hybrid working policy and focus on professional development, this is an excellent opportunity to grow in a supportive environment.