Senior IT Support Specialist to Team Lead

Harrison Drury & Co; Preston; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading law firm in Preston is looking for a Senior IT Support Technician to provide expert support and mentorship to the IT support team. The role requires strong skills in Microsoft 365 and technical leadership, with responsibilities including advanced technical support, process improvement, and team development. Ideal candidates will have at least 3-5 years of IT support experience and a passion for leadership. This position offers a competitive salary and a path to leadership in a supportive environment.

Benefits

Competitive salary

Professional development budget

Employee bonus scheme

Hybrid working policy

Holiday entitlement increases with length of service

Qualifications

• Minimum 3-5 years' experience in IT support roles with progressive responsibility.
• Proven experience supporting Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
• Strong knowledge of Microsoft Intune including MDM, conditional access and policies.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Competent with PowerShell or other scripting for automation and efficiency.

Responsibilities

• Provide advanced second and third-line technical support for complex hardware, software, and infrastructure issues.
• Act as technical escalation point for junior support staff, providing guidance.
• Monitor and improve support ticket metrics including resolution times and user satisfaction.
• Mentor and coach junior IT support staff for technical and professional skills development.

Skills

Microsoft 365 Support

Leadership potential

Communication excellence

Networking fundamentals

PowerShell scripting

Job description

A leading law firm in Preston is looking for a Senior IT Support Technician to provide expert support and mentorship to the IT support team. The role requires strong skills in Microsoft 365 and technical leadership, with responsibilities including advanced technical support, process improvement, and team development. Ideal candidates will have at least 3-5 years of IT support experience and a passion for leadership. This position offers a competitive salary and a path to leadership in a supportive environment.