Luxury Guest Experience Specialist

Intercontinental Hotels Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading luxury hotel in Mayfair is seeking a Guest Relations Executive to deliver exceptional customer service. This role involves personal guest interaction and supporting front office operations to ensure memorable stays. Candidates should have at least 2 years of experience in a hotel front office and a strong attention to detail. The hotel offers competitive pay of £14.85 per hour, discounts on meals and hotels, and a generous holiday policy. Join a dynamic team committed to unforgettable guest experiences.

Benefits

Free meals on duty

50% discount in F&B outlets

Generous holiday policy

Access to Wagestream

Career development programs

Qualifications

• 2+ years in a hotel front office role.
• Experience with guest relations essential.

Responsibilities

• Provide personal service to ensure flawless guest experiences.
• Engage with guests prior to and post stay.
• Support front office operations.

Skills

Exceptional customer service

Attention to detail

Knowledge of Opera PMS

Job description

A leading luxury hotel in Mayfair is seeking a Guest Relations Executive to deliver exceptional customer service. This role involves personal guest interaction and supporting front office operations to ensure memorable stays. Candidates should have at least 2 years of experience in a hotel front office and a strong attention to detail. The hotel offers competitive pay of £14.85 per hour, discounts on meals and hotels, and a generous holiday policy. Join a dynamic team committed to unforgettable guest experiences.