Luxury Front of House Lead — VIP Guest Experience

Savills Plc; England; On-site; GBP 45,000; Full time

Job summary

A leading real estate services firm in the United Kingdom is seeking a skilled Front of House Manager. This pivotal role ensures the delivery of a premium customer experience, overseeing all front-of-house operations while managing a dedicated team. The ideal candidate will have significant management experience in a luxury customer service environment, with a passion for hospitality and an ability to innovate service delivery. This position offers a competitive salary and the opportunity to work in a dynamic setting.

Benefits

Comprehensive benefits package

Opportunities for professional development

Supportive team environment

Qualifications

• Management experience in 5-star customer service, ideally within luxury hospitality.
• Confident, professional, and assertive demeanor; excellent attention to detail.
• Ability to handle difficult situations with professionalism and composure.

Responsibilities

• Oversee front-of-house operations and manage the reception team.
• Ensure high standards of hospitality are maintained throughout the property.
• Coordinate and curate events for building occupants.

Skills

Customer service excellence

Team leadership

Attention to detail

Proactive approach

Hospitality skills

Communication skills

Tools

Microsoft Office Suite

Canva

Adobe Creative Suite

Job description

A leading real estate services firm in the United Kingdom is seeking a skilled Front of House Manager. This pivotal role ensures the delivery of a premium customer experience, overseeing all front-of-house operations while managing a dedicated team. The ideal candidate will have significant management experience in a luxury customer service environment, with a passion for hospitality and an ability to innovate service delivery. This position offers a competitive salary and the opportunity to work in a dynamic setting.