Boutique Hotel Receptionist - Guest Experience Champion

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A boutique hotel in London is seeking a Receptionist to provide exceptional service to guests. The ideal candidate should have excellent interpersonal and communication skills, with previous experience in customer-facing roles, preferably in hospitality. Responsibilities include managing guest requests and creating a warm, welcoming atmosphere. The position offers a competitive salary of £13.48 per hour plus incentives, with numerous employee benefits including discounted hotel rates and meals.

Benefits

Heavily discounted hotel room rates

50% discount at restaurants and bars

30 days holiday per year including bank holidays

Access to pay before payday through Wagestream

Recommend a Friend scheme - £750

Gym discounts

Free local cycling lessons

24/7 access to Employee Assistance Programme

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Good command of English and excellent communication skills.
• Previous experience in a customer-facing role or as a Receptionist in the hospitality sector.

Responsibilities

• Be the first and last person guests see, creating a great impression.
• Manage requests promptly, helpfully, and politely.
• Maintain hotel service standards.

Skills

Interpersonal skills

Communication skills

Customer service experience

Job description

A boutique hotel in London is seeking a Receptionist to provide exceptional service to guests. The ideal candidate should have excellent interpersonal and communication skills, with previous experience in customer-facing roles, preferably in hospitality. Responsibilities include managing guest requests and creating a warm, welcoming atmosphere. The position offers a competitive salary of £13.48 per hour plus incentives, with numerous employee benefits including discounted hotel rates and meals.