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Customer Relationship Advisor
Job summary
A leading multi-service provider in Birmingham seeks a Customer Relationship Advisor to deliver exceptional customer service and support account management. The ideal candidate will have strong communication skills, be proficient in Microsoft Office, and possess analytical abilities. Benefits include 29 days of holiday, on-site parking, and opportunities for career progression in a sustainable company.
Benefits
Qualifications
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication.
- Highly proficient in Microsoft Office, especially Excel.
- Attention to detail with strong analytical and organizational abilities.
- Ability to work independently and manage multiple priorities.
Responsibilities
- Serve as the dedicated point of contact for complex customers.
- Manage all direct communications from key customers.
- Collate and relay feedback to Account Managers.
- Support account management activities including reporting.
- Prepare quotations and contractual documentation.
- Contribute to revenue generation activities.
- Analyze lost business and complaint data.
- Provide financial reporting and contribute to business reviews.
Skills
Tools
ELIS is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 29 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
Location: Birmingham – Full-time – Permanent.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
We’re looking for a Customer Relationship Advisor to join our ITS team at our Birmingham site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching, and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the IC*S division.
- Strong customer service and relationship-building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people management experience is advantageous.
- 29 Days Holiday (including bank holidays)
- Employee Assistance Programme
- On-site Parking
- Salary: circa £26000 per annum
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Anna Nudds
ICS – HR Business Partner
Tel: anna.nudds@elis.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.