Counter Manager Clinique Boots Elgin 30 hours

The Estee Lauder Companies Inc.; Elgin; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand in Elgin is seeking a dynamic Counter Manager to lead a team of Sales Associates. This role involves developing and executing business plans to meet sales targets and ensure exceptional customer service. The ideal candidate will have strong leadership and retail experience. This position offers career growth opportunities and competitive remuneration.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Responsibilities

• Lead and develop a team of Sales Associates to achieve targets.
• Create and execute a business plan to recruit and retain customers.
• Oversee customer relationship management and maintain team performance.
• Recruit top talent and encourage continuous improvement.
• Ensure compliance with company policies and financial performance.

Skills

Effective verbal and written communication skills

High-quality customer service skills

Results oriented

Proactive approach

Strong attention to detail

Ability to work autonomously

Retail sales experience

Team leadership experience

Strategic planning and execution

Tools

Microsoft Excel

Computerized systems

Job description

Job Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry. We offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service, and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in‑store events.
• Oversee customer relationship management and maintain a high‑performing team.
• Recruit and retain top talent and cultivate an environment that encourages continuous improvement.
• Monitor and ensure compliance with company policies, brand standards, and financial performance.

Qualifications

• Effective verbal and written communication skills; excellent interpersonal skills.
• High‑quality customer service skills and ability to win people over.
• Results oriented with high drive to meet objectives and standards.
• Proactive, positive approach to work and tasks.
• Strong attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience; team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerized system including email and Microsoft Excel.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Personal Care Product Manufacturing

Location

Elgin, Scotland, United Kingdom