Events Operations Assistant Manager

Dorchester Hotel Ltd.; Ascot; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel in the UK is looking for an Events Operations Assistant Manager to lead the Events team in delivering exceptional guest experiences. The role requires a strong commitment to the hotel’s values and excellent communication skills. Ideal candidates will have experience in luxury hospitality and the ability to adapt in a dynamic environment. This position offers an attractive bonus scheme and varied employee benefits.

Benefits

Fantastic employee bonus scheme

Complimentary stays across hotels

50% F&B discount

Vibrant social events

Discounts in high-street shops

Competitive private pension scheme

Immediate well-being advice

Qualifications

• Previous experience in a luxury 5-star hotel.
• Strong sense of individuality and commitment to the hotel culture.
• Excellent written and spoken English.

Responsibilities

• Assist in leading and coaching the Events team.
• Ensure smooth running of the Events and Operations departments.
• Oversee staff welfare, conduct performance reviews, and training.

Skills

Fluency in English

Teamwork

Strong IT skills

Adaptability

Customer service excellence

Tools

Microsoft Office

Job description

Job Reference

2024‑4976

Hotel

Coworth Park

Position

Events Operations Assistant Manager

Contract Type

Permanent

Job Status

Full time

Location

United Kingdom

Position Overview

Join us as an Events Operations Assistant Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.

We care about your career and are known for having the absolute best people in the industry. When you join us it gives you a unique opportunity to be celebrated as the very best in your field and to develop through our award‑winning learning academy.

What you’ll get

• Fantastic employee bonus scheme and excellent service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant social events, including a winter ball
• Great benefits such as discounts in various high‑street and online shops, enhanced family leave entitlements, a competitive private pension scheme, apprenticeship, training and development opportunities
• Up to £1,000 bonus when you recommend a friend
• Immediate well‑being advice, because we care about our employees

What you’ll do

• Assist the Events Operations Manager in leading and coaching the Events team to provide service excellence across the 240 acres of parkland, delivering luxury food and beverage service to guests in rooms, at social or corporate events, or on the property.
• Ensure the smooth running of the Events and Operations departments throughout the day to deliver the best guest experience.
• Live our values of personality, passion, respect, working together and creativity in daily actions.
• Coordinate and plan for each guest’s stay, researching and communicating with all departments to create a memorable experience.
• Communicate with other departments and the extended hotel team to ensure alignment.
• Oversee staff welfare and morale, conduct annual performance reviews and training for the team.

What you’ll bring

• Ambassador of our vision, values and culture, consistently demonstrating these in all actions.
• Strong sense of individuality, teamwork, and a commitment to our hotel and collection.
• Deep understanding of guest needs, valuing kindness over procedure.
• Adaptability and flexibility in a fast‑moving environment.
• Fluency in English, both written and spoken.
• Previous experience in a luxury 5‑star hotel.
• Excellent written and spoken English and good IT skills, including Microsoft Office.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail].