Service Manager jobs in United Kingdom

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

Retrofit and energy efficiency upgrades

Responsive repairs, voids, and disrepair (including damp & mould)

Compliance and statutory servicing

Refurbishment and project works

Mechanical and electrical (M&E) services

Commercial building maintenance

Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.

Together, we are building not only better projects – but a better, fairer future.

We are currently looking for a Repairs Supervisor to join our team in Hemel Hempstead.

The Repairs Supervisor is responsible for overseeing the delivery of high-quality, customer‑focused repairs and maintenance services within the social housing portfolio. The postholder will manage a team of operatives and subcontractors to ensure that all responsive, void, and planned works are completed safely, efficiently, and to the required standards, in compliance with contractual, legal, and organisational requirements.

• Supervise and coordinate day‑to‑day responsive and void repair works across the housing stock.
• Allocate jobs, monitor progress, and ensure completion within agreed timescales and budgets.
• Carry out pre‑ and post‑inspections of works to ensure quality, specification compliance, and customer satisfaction.
• Ensure operatives have the correct materials, equipment, and information to complete their tasks effectively.
• Work closely with planners, schedulers, and customer service teams to minimise downtime and improve first‑time‑fix rates.
• Promote and enforce safe working practices in line with H&S regulations and company policies.
• Conduct regular toolbox talks, site audits, and risk assessments.
• Ensure all operatives and contractors adhere to statutory and company health and safety requirements.
• Line manage a team of operatives, including conducting 1:1s, appraisals, and performance reviews.
• Support training, development, and performance improvement initiatives.
• Manage absence, disciplinary, and grievance issues in line with HR policies.
• Ensure all works are delivered to high quality and professional standards.
• Handle customer complaints and queries promptly and effectively.\
• Work collaboratively with tenants, contractors, and internal teams to deliver excellent service outcomes.
• Monitor expenditure and resource allocation to ensure cost‑effectiveness.
• Authorise materials, labour, and subcontractor invoices within agreed limits.
• Identify and report opportunities for service improvement and cost savings.
• Maintain accurate records using the housing management or repairs system (e.g., Northgate, DRS, Orchard, etc.).
• Provide performance data and reports to management as required.
• Support the Repairs Manager with operational planning, KPI reporting, and audits.

• Proven experience in supervising responsive or planned maintenance services, ideally in the social housing sector
• Full UK driving licence.
• Strong knowledge of building maintenance, trades, and repair diagnostics.
• Good understanding of health and safety legislation (e.g., CDM Regulations, Asbestos Awareness).
• Experience using housing or repairs management systems.
• Excellent communication, leadership, and organisational skills.
• Ability to work under pressure, prioritise workloads, and meet deadlines.

At Cardo Group, we are growing, evolving, and building a stable foundation for long‑term success. When you join us, you become part of a forward‑thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

✅ Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

✅ Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

✅ Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.