Service Delivery jobs in United Kingdom

, United Kingdom**Job Family Group:**Legal Jobs**Worker Type:**Regular**Posting Start Date:**December 22, 2025**Business Unit:**Legal**Experience Level:**Experienced Professionals**Job Description:****What’s the role**The Senior Pricing & Analytics Manager sits in the Legal Sourcing & Analytics team, within Legal Services Global Operations (LSGO).The role plays a pivotal role in driving efficient and effective management of external legal spend with an emphasis on thought leadership, transformation and continual improvement. The ultimate goal is to optimise value, reduce costs, and support Shell Legal’s strategic objectives.The focus broadly sits across 3x pillars:* Operationalisation of existing processes – Preparation, analysis and negotiation of RFPs ensuring decisions are made within a rigorous, consistent, and cost conscious framework* Continual improvement – Monitoring, review and enhancement of existing performance metrics / outputs to inform enhanced future processes* Stakeholder Management – Collaboration with lawyers, internal stakeholders (including Finance/ IT / Admin/ RtP), and external vendors and 3rd party law firmsLegal is a positive place to work, where our culture of innovation and collaboration enables us to deliver ever more efficient and cost-effective results in support of the business. We work as one team and are committed to excellence.**What you’ll be doing*** Enhance the strategic framework that underpins how we engage and negotiate across our portfolio of 3rd party law firms.* Lead cross-functional projects across the wider Legal community to enhance commercial opportunities via development and implementation of cost containment initiatives* Lead on fee arrangements and alternative pricing structures with external law firms for our most complex and material matters. At all times maximising value by ensuring alignment with firm strategic objectives.* Develop, implement, and continuously improve E2E processes for sourcing legal services, including RFP development, proposal assessment, and vendor selection.* Analyse data derived from fee arrangements and legal spend to identify trends and opportunities for commercial improvement.* Collaborate with legal, finance, and analytics teams to develop and track key performance indicators (KPIs) related to external legal spend and vendor performance.* Provide actionable insights and recommendations to legal leadership to inform sourcing strategy and improve outcomes.* Maintain up-to-date knowledge of industry best practices, and innovation across pricing / sourcing as well as wider legal operations trends; develop an ‘outside-in’ knowledge sharing approach across the team* Play an active role in the development and implementation of systems and metrics to monitor, report, and improve legal sourcing and pricing effectiveness.* Build strong relationships with law firms and internal stakeholders, acting as a trusted advisor on sourcing and pricing matters.* Work with the Manager of the Sourcing team to drive continuous improvement of legal operations, proactively identifying opportunities to evolve or enhance services.**What you bring*** Excellent interpersonal, communication, and relationship-building skills. Comfortable working with both internal and external stakeholders, often at a senior level.* Ability to influence and communicate effectively at all levels of the organisation.* Proven experience negotiating fee arrangements and pricing structures either with law firms opposite clients, or within a legal operations function opposite law firms.* Organisational skills. Strong experience across project and programme leadership* Analytical skills. Skilled at MS Excel (at least intermediate level) with experience in data analysis, reporting, and performance tracking.* Demonstrated ability to develop and manage KPIs for legal teams and external vendors.* Experience in RFP development, vendor assessment, and procurement processes.* Creative and innovative mindset, with a track record of driving process improvement in a complex, global environment.* Minimum five years’ experience in a legal sourcing, pricing, or procurement role, preferably in a large law firm or corporate legal department.* Experience supporting RFP processes and vendor management in a legal or professional services environment.* Familiarity with Alternative Fee Arrangements (AFA) and legal service delivery models.* Experience with RFP and legal spend management software.* Background in data analytics and dashboard management; e.g. PowerBI, Tableau* Flexible and adaptable, with a willingness to take on evolving responsibilities.* Energetic self-starter with a commitment to excellence and continuous improvement.**What we offer**You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.* Progress as a person as we work on the energy transition together.* Continuously grow the transferable skills you need to get ahead.* Work at the forefront of technology, trends, and practices.* Collaborate with experienced colleagues with unique expertise.* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.* Benefit from flexible working hours, and the possibility of remote/mobile working.* Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.* Take advantage of paid parental leave, including for non-birthing parents.* Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.* Grow as you progress through diverse career opportunities in national and* international teams.* Gain access to a wide range of training and development programmes.**We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** **.****We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.****Shell in The United Kingdom**Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.-**DISCLAIMER:**Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands