First Line Analyst - Remote Service Desk (24/7)

Computacenter Holding GmbH; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology provider is seeking a First Line Analyst in Nottingham to work in a Remote Service Desk Support team. The analyst will manage technical aspects of service delivery, resolve incidents, and maintain technical knowledge. Candidates should have excellent troubleshooting skills and experience with Windows 11 and M365. The role offers opportunities to learn and grow in a supportive environment focused on inclusivity and collaboration.

Qualifications

• Experience in a Second Line Support capacity with incident resolution for large corporate customers.
• Understanding of Corporate IT Environments and user relationships.
• Experience with rebuilding workstations and network troubleshooting.

Responsibilities

• Manage incidents from First Level analysts and resolve within Knowledge limits.
• Review and update technical support documents based on personal insights.
• Share knowledge and document findings to assist customers and colleagues.

Skills

Excellent troubleshooting skills

Customer service skills

Ability to work in a team

Strong attention to detail

Tools

Windows 11

M365

VPN

Job description

A leading technology provider is seeking a First Line Analyst in Nottingham to work in a Remote Service Desk Support team. The analyst will manage technical aspects of service delivery, resolve incidents, and maintain technical knowledge. Candidates should have excellent troubleshooting skills and experience with Windows 11 and M365. The role offers opportunities to learn and grow in a supportive environment focused on inclusivity and collaboration.