Technical Delivery Manager Service Delivery · Ekco UK - Milton Keynes, Chancery Lane - London ·

Ekco Group; Milton Keynes; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading cloud solution provider in Milton Keynes seeks an experienced Technical Delivery Manager to lead multiple technical teams, ensuring high-quality service delivery and continuous improvement. The role involves managing team leaders, resolving complex technical issues, and implementing ITIL best practices. Ideal candidates will have a strong background in IT management, excellent communication skills, and experience with various technologies. The position offers opportunities for professional growth and a supportive work environment.

Benefits

25 days annual leave + public holidays

Birthday Leave

Company Pension Scheme

Employee Assistance Programme (EAP)

Global team activity challenges

Unlimited access to Pluralsight for development

Growth opportunities including international progression

Qualifications

• Experience in managing senior engineers and Technical Team Leaders.
• Comfortably using KPIs and SLAs to monitor performance.
• Ability to motivate and develop team members.

Responsibilities

• Lead and manage multiple 3rd line technical teams.
• Oversee operational delivery of all technical services.
• Act as point of escalation for complex technical issues.

Skills

Leading multiple technical teams

Coaching and developing staff

ITIL knowledge

Technical strength in Desktop Support, Microsoft services, SQL, Linux, and networking

Job description

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

Core Values

• On It: We take ownership, follow through, and get things done.
• All In: We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

The Role

We are seeking an experienced Technical Delivery Manager to lead and oversee multiple 3rd line technical teams across the business. In this role, you will manage a group of Technical Team Leaders, ensuring their teams deliver high quality technical services and support to meet both business and client requirements.

Day-to-day at Ekco

Reporting directly to the Technical Delivery Director, you will be responsible for driving operational excellence, ensuring consistent delivery, and promoting continuous improvement across all technical areas. You will work closely with your team leaders, providing guidance, support, and leadership to align technical activities with wider business objectives.

What you’ll be responsible for

• Lead and manage multiple 3rd line technical teams through their respective Technical Team Leaders, ensuring teams are motivated, effective, and aligned with business objectives.
• Take ownership of the operational delivery of all technical services, ensuring consistent, high-quality outcomes for internal and external stakeholders.
• Act as the point of escalation for complex technical issues, providing guidance and direction to ensure timely and effective resolution.
• Collaborate with the Technical Delivery Director to define priorities, allocate resources, and plan work across teams to meet business and client requirements.
• Monitor team performance against agreed KPIs and SLAs, using insights to drive continuous improvement and optimise service delivery.
• Promote and embed ITIL best practice across technical teams, ensuring structured approaches to incident, problem, and change management.
• Identify opportunities to improve processes, tools, and working practices across teams, leading or supporting initiatives to enhance efficiency and service quality.
• Provide coaching, guidance, and development to Technical Team Leaders, ensuring leadership capability is strong across all teams.
• Foster a culture of accountability, collaboration, and continuous improvement within and across technical teams.
• Ensure clear and effective communication between teams, senior management, and other business functions.
• Produce regular reports on technical delivery, highlighting achievements, risks, and areas for development to senior management.

About You

• Experienced in leading multiple technical teams within a managed service or IT environment, with a strong track record of delivering high-quality technical services.
• Confident managing senior engineers and Technical Team Leaders, with the ability to motivate, coach, and develop staff to reach their full potential.
• Technically strong, with a broad scope of experience in areas such as Desktop Support, Microsoft services, SQL, Linux and networking. Individual does not need to be technically strong in all areas but can demonstrate experience across multiple technology areas.
• Knowledgeable in ITIL and best practice frameworks, with the ability to apply structured processes to improve service delivery.
• Comfortable using KPIs, SLAs, and performance metrics to monitor, analyse, and improve team and service performance.
• Approachable and professional, able to build strong relationships with technical teams, senior management, and other business functions.
• Well organised, adaptable, and able to work effectively under pressure, balancing operational demands with strategic priorities.
• Committed to continuous improvement, fostering a culture of accountability, collaboration, and technical excellence across teams.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.